Our Commitment:
Great Lakes Food Company Ltd. (hereinafter referred to as “GLFC”) is committed to identifying, removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.
Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for persons with disabilities.
Multi-Year Accessibility Plan:
Notice of Temporary Disruption
Disruptions may occur due to reasons that may or may not be within the control or knowledge of GLFC. In the event of any temporary disruptions to facilities that individuals with disabilities rely on to access GLFC facilities, reasonable efforts will be made to provide advance notice. In some circumstances, such as in the situation of unplanned temporary disruptions, advance notice may not be possible.
When notification is required, the following information will be included unless it is not readily available or known:
Facilities that are disrupted or unavailable;
Reason for the disruption; and
Anticipated duration.
When disruptions occur, GLFC will provide notice by:
Posting notices at the main entrance;
Contacting affected individuals.
Information and Communication
We are committed to meeting the communication needs of persons with disabilities. Upon request, GLFC will provide or arrange for publicly available information to be made available in accessible formats for persons with disabilities. The accessible format will be provided in a timely manner and we will consult with the person making the request to determine the suitability of the format.
Recruitment & Employment
We accommodate persons with disabilities during the recruitment, assessment and applicant selection process, as needed. Employees with disabilities will receive the support of an individual accommodation and return-to-work plan, when requested.
Training
GLFC will provide accessible customer service training to all employees. Training will incorporate the requirements of accessibility standards and the Human Rights Code as it pertains to persons with disabilities. This training will be provided to new hires during orientation and on an ongoing basis as policies change.
We keep a record of the training provided, which includes the dates on which the training was provided and the number of individuals to whom it was provided.
Feedback Process
Individuals who wish to provide feedback on the way GLFC provides goods and services to people with disabilities, can do so in writing, email or by telephone as indicated below.
Canada | USA Toll Free: 1.877.997.6358
Email: info@greatlakesfood.ca
Mail: Great Lakes Food Company Ltd.
PO Box 426 | 135 Bothwell Street
Chatham, ON N7M 5K5
Canada
Great Lakes Food Company Ltd. will respond to all written correspondence (unless otherwise agreed to by the customer) within 10 business days.
Modifications to this or other Policies
Any policies of GLFC that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.
